Personal Health Navigation Makes Getting Care Easier

This summer, you might be commuting in traffic to work, trying to schedule family vacations, having meetings in your home office—or all of the above. Thankfully, there’s one thing that you can rely on being simple: Accessing health care with the help of a Personal Health Navigator.

We believe that health care shouldn’t be difficult. Which is why as a member of The Health Center, we ensure that you don’t have to wonder where to turn when you have a question for your provider, need clarification on a follow-up plan, or want your prescription sent to a different pharmacy.

Our Personal Health Navigators are your central point of contact for questions about the services that are included in your membership. Their job is to understand every health need you have, making getting care easier.

So, the next time you’re searching for answers, let us help.

With one email, message, or phone call, you can receive a same- or next-day response for help with:

• Accessing and understanding your care
  • Learn about your care team and what services they provide
  • Understand the difference between “primary” and “specialty” care
• Appointment scheduling
  • Learn which appointments can be self-scheduled
  • Email your availability for appointments and they’ll help schedule
• Coordinating specialty care outside of The Health Center
  • Help locating in-network providers in your community
  • Seamless back-and-forth communication facilitated between providers
• Benefits and billing information 
  • Find answers regarding your insurance and coverage
  • Receive easy-to-understand explanations about copays
• Prescription refills
  • Confirm details about your pharmacy location, availability, and dosage
  • Send requests for new or updated refills or questions about medication
• Clinical questions you need routed to your care team
  • Get answers to questions you forgot to ask during your visit
  • Let your navigator find answers about follow-up care with your provider
• Medical records transfers to/from outside providers
  • Navigators upload, send, and receive your relevant health history
  • Complete coordination of your records, communication, and care

Contact a Personal Health Navigator today. And make getting care easier.