Premier Health Navigation Makes Getting Care Easier

This summer, you might be commuting in traffic to work, traveling internationally, holding meetings in your home office—or all of the above. Thankfully, there’s one thing that you can rely on being simple: Accessing care with the help of your Premier Health Navigator.

We believe that health care shouldn’t be difficult. Which is why as a Premier Member of The Health Center at Hudson Yards, your Navigator is available when you need expedited access to a specialist, have to change an appointment, or want your prescription sent to a different pharmacy.

You still have 24/7 access to your primary care physician via their mobile phone and email. And your Premier Health Navigator is your central point of contact for any questions about the services that are included in your membership. Their job is to meet every health need you have, making getting care easier.

So, the next time you’re searching for answers, let us help. Your dedicated Premier Navigator can be reached by calling 646-819-5111.

With just one phone call, you can receive help with:

• Accessing and understanding your care 
  • Learn more about your care team and what services they provide
  • Discuss the differences between “primary” and “specialty” care
• Appointment scheduling
  • Call or email to have your Navigator schedule appointments for you
  • Discuss and plan for any upcoming tests, imaging, or home visits
• Coordinating specialty care outside of The Health Center
  • Expedited access to appointments with top specialists
  • Seamless back-and-forth communication facilitated between providers
• Benefits and billing information 
  • Find answers regarding your insurance and coverage
  • Get assistance with filing claims for reimbursement
• Prescription refills
  • Confirm details about your pharmacy location, availability, and dosage
  • Send requests for new or updated refills or questions about medication
• Clinical questions you need routed to your care team
  • Get answers to questions you forgot to ask during your visit
  • Let your Navigator relay follow-up care to and from your provider
• Medical records transfers to/from outside providers
  • Navigators upload, send, and receive your relevant health history
  • Complete coordination of your records, communication, and care

Contact your Premier Health Navigator today. And make getting care easier.