Practice FAQ

We remove the burdens of traditional medicine, personalize your care plan, and get you on-site and virtual access to an integrated care team to provide the answers you need so you can focus on being your best self. The Health Center is a medical practice that is focused on delivering a superior customer experience, tailor-made for New Yorkers. 

• Open 7 days a week with extended primary and immediate care hours to accommodate busy schedules
• Same-day and next-day scheduling, with appointments that start on time 
• Access to primary care and multi-specialty providers at one practice, collaborating as a team
• Personal Health Navigators to help you coordinate care across the Mount Sinai Health System or wherever you choose to seek care
• Online member portal for scheduling, access to health records, and messaging with practice staff
• Prescription delivery 
• Virtual care for remote access to providers. See more details.

We have an integrated care team of experienced primary care and specialty care providers serving our members at The Health Center. Meet the providers here. Additionally, our Personal Health Navigators coordinate referrals across the top providers within the Mount Sinai Health System and beyond.

Our flagship location is located at 55 Hudson Yards in Manhattan, New York City. As an affiliate of Mount Sinai—one of the largest health systems in the country—Personal Health Navigators can connect you with specialty care providers at Mount Sinai’s hospitals and ambulatory sites across Long Island and the 5 boroughs. Additionally, The Health Center partners with local health systems in neighboring states like New Jersey and Connecticut to extend our clinical reach. 

The Health Center at Hudson Yards is powered by the Mount Sinai Health System. The Health Center providers and Personal Health Navigators have the ability to seamlessly coordinate with and schedule directly with other Mount Sinai physicians and practices. Your medical records will integrate with other providers who utilize the same Epic electronic health record system.

Yes, you can schedule both in-person and virtual primary care and most specialty care appointments through the Health Center at Hudson Yards online member portal. To schedule an in-person or virtual behavioral health or nutrition counseling visit, you can utilize the portal’s chat functionality to schedule an appointment with a Personal Health Navigator. Alternatively, you can reach out to a Personal Health Navigator by phone at 646.819.5100 for assistance with scheduling, as well as for inquiries regarding billing, benefits, medical records, prescriptions, and more.

Yes. Your medical information and administrative needs are accessible through the Health Center at Hudson Yards member portal, which is available through MyChart. For added convenience in managing your care, you will have access to your medical records and the ability to schedule visits at The Health Center at Hudson Yards, as well as other Mount Sinai locations.

Our clinical care team will be able to provide most standard primary and urgent care services. Some examples of these services include:

• Annual well visits
• Ongoing treatment of chronic conditions (such as allergies & asthma, cardiovascular disease, diabetes, hypertension, metabolic syndrome, and stress)
• Allergic reactions
• Back or joint pain
• Colds or flu
• COVID-19 screening
• Cuts or scrapes
• Headaches or migraines
• Rashes or skin conditions
• Sprains
• Sinus infections
• Travel medicine
• Urinary tract infections
• Vaccines such as flu, Hepatitis A&B, MMR, and HPV

We can complete specimen collection (e.g., blood draws) for routine labs and COVID-19 testing on-site. We also have an X-ray machine for basic imaging needs. If you need an MRI or other advanced imaging service, our Personal Health Navigators will help you with a referral to another location convenient to you.

We offer a broad range of specialty care on-site, including physical therapy, behavioral health, dermatology, gynecology, cardiology, and nutrition counseling as well as services such as labs, x-ray, flu shots, and COVID-19 testing.

Personal Health Navigators assist you and your family with accessing and understanding health care services. Navigators can help you schedule an appointment at The Health Center and elsewhere in the community, prepare for visits, coordinate your after-visit care, and answer questions about your health insurance plan. The service acts as an extension of our on-site Health Center team to serve you when your care needs extend beyond The Health Center walls. Our Health Center and Personal Health Navigator teams partner to ensure a seamless experience for you and your family.  

The Personal Health Navigator service is available via chat through the member portal or via phone at 646-819-5100. This service is included with your membership and available for you and your spouse/dependents at no additional cost.

Virtual visits are available to manage existing or chronic issues, address immediate care needs, or be screened for COVID-19. In these situations, virtual visits are conducted by the same primary care and specialty care team that serves you in-person at The Health Center. Virtual visits are connected to your electronic health record and conducted through a secure connection.

Please note that regulations differ by state and we may not be able to provide virtual care to members across all states. Please contact us for more details.

The Health Center provides care to individuals 18 years and older and does not currently provide pediatric care on-site.

Flu shots are offered seasonally at The Health Center. Please contact our Personal Health Navigators with any additional questions on availability.

Yes, we have COVID-19 antibody and diagnostic testing available for asymptomatic members. 

If you are experiencing COVID-19 symptoms, have previously experienced symptoms, or are curious about antibody testing in general, we can set up a virtual visit to discuss your options and what testing, if any, makes sense for you. Contact our Personal Health Navigators to get started.

For all other questions on COVID-19 care, see our COVID-19 page.

Yes, travel vaccines are offered at The Health Center. Please contact our Personal Health Navigators with any questions about scheduling and availability.

We leverage Capsule to ensure that your prescriptions can be delivered quickly to your home or office, though we will happily send prescription requests to the pharmacy of your choice. Capsule can deliver prescriptions, over-the-counter medications and devices to any address in the five boroughs of NYC, Rockland County, Westchester, Hoboken, Jersey City, Stamford, or Greenwich.

There is time allocated in the schedule to allow providers to accept walk-in appointments, however we highly encourage you to book an appointment ahead of time for optimal efficiency.

If you are experiencing an emergency, you should call 911 and/or go to your nearest emergency room immediately.

Our practice is open seven days a week with extended primary and immediate care hours in the morning and evening to make scheduling appointments easier. After business hours, we have an answering service that can help triage clinical questions via phone. Premier members are eligible for in-home after-hours visits.

We work with most large insurance carriers to bill our services. If you want to confirm whether we accept your insurance, please reach out directly to membership@healthcenterhudsonyards.com or call 646.819.5100 to discuss further. 

If your membership is being sponsored by your employer, it has been confirmed that we are in-network or actively working to be in-network for the health insurance plan offered through your employer.

Depending on your health insurance plan, you may owe a fixed dollar amount, or copay, the day of your visit. The Health Center accepts payment via credit/debit card. We do not accept cash, check, or money orders.

For non-copay services or high deductible health plans, you will receive a bill for services at a later date.

You can conveniently pay your bill online through the member portal, accessible via the ‘Billing’ section in the navigation menu, or opt for payment via phone or mail using the instructions provided on the bill.

We have providers who are enrolled with Medicare, however we do recommend contacting The Health Center directly with questions about specific coverage.

The Health Center offers two types of memberships:

• • Employer-Sponsored Essential Membership: Many employers in the area sponsor Essential Membership as a benefit to employees. Membership includes access to all essential services at The Health Center and access to our Personal Health Navigators who can support members with scheduling, billing, and referrals. 
  • Premier Experience: Includes access to all services at The Health Center as well as 24/7 care, a personal physician and health concierge, cutting-edge annual physical, in-home care, and more. If you are interested in our VIP Premier membership, please contact us directly at membership@healthcenterhudsonyards.com.

If your employer is sponsoring your Essential membership, you can activate your membership through our website or through our app on the Apple or Google Play store. Select “Sign up” and register using your work email. You will choose the “Employer-Sponsored Essential Membership” option. Once registration is complete, you can schedule an appointment and start your care.

If interested in a personal concierge membership, you can apply for membership or contact us directly at membership@healthcenterhudsonyards.com to schedule a tour and discuss your options more in depth.

Premier members are allotted two guest passes annually that can be shared with family and friends to use services at The Health Center.

For employer-sponsored Essential members, your spouse or dependent is not eligible to use The Health Center without an individual membership. You may elect to purchase an individual membership for your spouse or dependent (if over age 18) by following the instructions above to purchase membership. Spouses and dependents of our members are eligible to call the Personal Health Navigator service at 646-819-5100, at no additional cost to you, for benefit questions and referral needs.

When you sign up, you will have the option to auto-renew after 12 months of membership. Should you opt out of the auto-renewal, you will receive a notification prior to the end of your membership term with the option to renew.

If your membership is sponsored by your employer, you do not need to renew your membership annually. Membership renewals are managed by your employer.

FSA reimbursement for the annual membership fee depends on your FSA and if they will allow it. We suggest you check with your FSA vendor directly to find out. If they do offer reimbursement, we can provide you with a membership receipt for processing. HSA dollars, however, are not eligible to be used toward the annual membership fee.

As your membership is sponsored by your employer, you would not be able to continue to access The Health Center under your employer-sponsored membership after you leave, unless otherwise specified by your employer upon termination. However, we would be happy to speak with you about a self-sponsored Premier Membership, as well as provide you with your medical records should you choose to seek care elsewhere.